At Travemory, we take pride in delivering quality handcrafted products. Due to the nature of customized and fragile items, our return and refund policy is outlined below to ensure transparency and fairness for both parties.
1. Return Request Timeframe
- Any return request must be initiated within 12 hours of delivery of the product.
- Return requests made after 12 hours from delivery will not be accepted under any circumstances.
2. Eligible Reasons for Return
Returns will be considered only in the following cases:
- Product received is damaged during transit
- Wrong product received (different from what was ordered)
No other reasons will be eligible for return or refund.
3. Proof Required for Return Request
- Customers must share clear unedited images and an unboxing video showing:
- The product
- The outer packaging
- The damage or issue clearly visible
- Proof must be shared via WhatsApp or official customer care contact for verification and analysis.
⚠️ Return requests without proper photo/video evidence will not be accepted.
4. Damage After Delivery
- Travemory will not be responsible for:
- Damage caused intentionally or unintentionally by the customer
- Mishandling, misuse, or improper storage after delivery
- Such cases are not eligible for return or refund.
5. Approval Process
- All return requests are subject to verification and approval by the Travemory customer support team.
- Once the issue is analyzed and confirmed, customers will be informed about:
- Return approval status
- Next steps for return or replacement (if applicable)
Returns will be accepted only after confirmation from a Travemory customer care agent.
6. Refund & Replacement Terms
- Depending on the issue and product availability:
- A replacement, or
- A refund (partial or full) may be offered at Travemory’s discretion.
- Refunds, if approved, will be processed to the original payment method within 7–10 business days after return verification.
7. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or made-to-order products
- Bulk orders
- Products without original packaging
- Products showing signs of use, damage, or alteration after delivery
8. Shipping Costs for Returns
- If the return is approved due to:
- Damaged product during transit, or
- Wrong product sent by Travemory
→ Return shipping will be handled as per Travemory’s instructions.
- In all other cases, return shipping costs (if applicable) will be borne by the customer.
9. Policy Acceptance
By placing an order on Travemory, the customer confirms that they have read, understood, and agreed to this Return & Refund Policy.
10.Printing & Color Variation Disclaimer
- Due to the nature of printing, material texture, surface finish, and lighting conditions, there may be a 10%–20% variation between:
- The system-generated digital image / mockup, and
- The final printed or manufactured product
- Such variations may include differences in:
- Color tone
- Brightness
- Sharpness
- Texture or finish
- These variations are considered normal industry standards for printing and handcrafted products and do not qualify as defects.
- Orders will not be eligible for return or refund solely on the basis of these acceptable visual variations.
📞 Need help?
For return-related queries, please contact our Customer Care team via WhatsApp or phone within the specified timeframe.
