At Travemory, we aim to ensure safe and timely delivery of all orders. Please read the following shipping and delivery terms carefully to understand how orders are processed and dispatched.
1. Order Processing
- Orders are processed after successful payment confirmation.
- For customized or bulk orders, processing begins only after design approval and advance payment.
- Order processing time may vary depending on:
- Product type
- Quantity
- Customization requirements
2. Shipping Method
- Orders are shipped through third-party courier and logistics partners.
- Travemory selects courier services based on availability, serviceability, and order requirements.
3. Delivery Timeline
- Delivery timelines are approximate estimates only.
- An expected delivery date will be communicated to the customer at the time of dispatch via phone, WhatsApp, or message.
- Actual delivery depends on:
- Courier service performance
- Customer location
- Weather conditions
- Regional or operational delays
⚠️ Travemory is not solely responsible for delays caused by courier companies once the order has been dispatched.
4. Dispatch Confirmation & Tracking
- Once dispatched, customers will receive:
- Dispatch confirmation, and
- Tracking details (if available)
- Customers are advised to track their shipment using the courier’s tracking system.
5. Delivery Delays
- While we make every effort to deliver orders on time, Travemory cannot guarantee exact delivery dates.
- Delays caused by courier partners, natural events, strikes, or unforeseen circumstances are beyond Travemory’s control.
6. Shipping Charges
- Shipping / courier charges:
- Are calculated separately unless stated otherwise
- May vary based on weight, size, destination, and courier service
- Applicable charges will be communicated before or at the time of dispatch.
7. Damaged or Missing Packages
- If the package appears tampered with or damaged at the time of delivery, customers are advised to:
- Refuse delivery (if possible), or
- Record an unboxing video and contact customer care within 12 hours of delivery
- Please refer to our Return & Refund Policy for detailed instructions.
8. Incorrect Shipping Information
- Customers are responsible for providing accurate and complete shipping details.
- Travemory will not be liable for delays or non-delivery due to:
- Incorrect address
- Incomplete contact details
- Unavailability of the recipient at the time of delivery
9. Acceptance of Policy
By placing an order with Travemory, customers acknowledge that they have read, understood, and agreed to this Shipping & Delivery Policy.
📦 Need assistance?
For shipping-related queries, please contact our Customer Care team via WhatsApp or phone.
