1. What products does Travemory offer?
Travemory offers a wide range of fridge magnets, souvenirs, ornaments, and customized handcrafted products, including resin, wood, acrylic, and ceramic items.
2. Do you accept bulk orders?
Yes, we accept bulk orders subject to minimum order quantities:
- Fridge magnets (resin / wood / acrylic): Minimum 50 pieces per design
- Ceramic fridge magnets: Minimum 100 pieces per design
- Wood & acrylic souvenirs / ornaments: Minimum 50 pieces per design
Each design is treated as a separate bulk order.
3. Can I place a bulk order with my own design?
Yes. Customers may:
- Share their own design, or
- Choose from customized design options provided by Travemory
A pre-production design/mockup will be shared for approval before production begins.
4. What is the payment process for bulk orders?
- 70% advance payment is required to start production.
- The remaining 30% balance + courier charges must be paid at the time of dispatch.
Production begins only after advance payment and design approval.
5. How long does it take to complete a bulk order?
Bulk orders typically take 2–4 weeks, depending on:
- Quantity
- Design complexity
- Material type
The approximate delivery date will be communicated via phone or WhatsApp at the time of dispatch.
6. Can I cancel my order after placing it?
- Orders can be cancelled only before production starts.
- Customized and bulk orders cannot be cancelled once production has begun or advance payment is made.
Please refer to our Cancellation Policy for details.
7. Do you offer returns or refunds?
Returns are accepted only in specific cases:
- Product damaged during transit
- Wrong product delivered
Return requests must be raised within 12 hours of delivery with proper photo and video proof.
Customized and bulk orders are non-returnable and non-refundable.
8. What proof is required for a return request?
Customers must share:
- Clear unboxing video
- Clear images of the product and packaging
Proof must be shared via WhatsApp or customer care contact for verification.
9. What if the product gets damaged after delivery?
Travemory is not responsible for damage caused:
- Intentionally or unintentionally by the customer
- Due to mishandling or improper use
Such cases are not eligible for return or refund.
10. Will the final product look exactly like the website image?
Due to printing and handcrafted processes, there may be a 10%–20% variation between:
- System-generated images / mockups, and
- The final printed product
Such variations in color, brightness, or finish are normal and not considered defects.
11. How is shipping handled?
- Orders are shipped through third-party courier services.
- Delivery timelines are approximate estimates and depend on courier performance and location.
- Travemory is not solely responsible for delays once the order is dispatched.
12. Are courier charges included in the product price?
Courier charges are not included unless mentioned otherwise and are communicated before or at the time of dispatch.
13. Do you provide order tracking?
Yes, tracking details will be shared once the order is dispatched, subject to courier availability.
14. How can I contact Travemory for support or enquiries?
You can reach us via:
- Phone
- Contact Us page on our website
Our customer care team will be happy to assist you.
15. Do you store payment or card details?
No. Travemory does not store payment or card details.
All payments are processed securely via third-party payment gateways
